Our team recently acquired a new V5 brain, however, when we plugged it into my computer for some reason it would not show up. We never got the little pop-up saying that the "V5 brain has been connected" in VCS and it doesn't show up in the devices and printers menu We have tried rebooting and resetting the computer to before it was plugged in, but to no avail.
When we tried it on our coach's computer, it worked perfectly and it downloaded fine. The only difference is that the other computer is a new Windows 10 computer, while mine is an older Windows 7 system.
One theory we have is that for some reason the device driver didn't download onto my computer for some reason, since when we first plugged the brain, instead of saying "Device driver successfully installed" it said "Error when installing device driver".
Does anyone know what this problem is, or how to fix it? Or maybe find a brain drive that I could manually install?