393 IME Won't read both motors

We have a new Vex EDR Super Clawbot configuration with the latest RobotC. We are trying to use the 393 IME’s. We have them daisy chained per the directions.
We can get either motor to work if it is configured with IC_2, but the one with IC_1 doesn’t read the encoder. I have swapped the cables. We are using the sample code from RobotC.


We are going to need a little more information to help resolve this issue.
Can you let us know which sample program are you trying to use and which ports you have the motors connected to. Send me a private message if you cannot respond to this thread.