Answered: 269 Motor and Motor Controller 29

Pictures below shows picture of a new 269 that we opened . The motor was opened less than an hour and was never put into much stress. Yes , this motor is recently bought. It looks as though it was a manufacturing defect. There was no debris found in the motor .From the wires , you can see that the motor was just open.

As for the motor controller 29 , when my team found out that the robot was not working normally after a practice , we checked and it appears as though the motor controller 29 is burnt out .


Burnt motor controller 29


Comparing the broken internal gears and a normal one


The motor we took out from


The gear that broke off


Another part of the gear

Unfortunately , we are the only teams facing this problem.

larhal,

This units are covered by our warranty.
In order to get replacements for the damaged units please send an email to support@VEXrobotics.com and request an RMA number.

-Eli