Balls Breaking - (no other way to word that)

So we’ve had 2 of these break this week from simply falling/bouncing from the table. My questions are 1) can I get 2 replacement balls and 2) this may be a problem at tournaments and something that may need to be addressed. The balls do not snap back together (although they look like they should). Any advice/thoughts/replacement balls would be appreciated!

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Thank you for bringing this to our attention. Based on internal testing, we do not expect significant numbers to break during normal usage. Please contact customer support to report any breaks you may have. You can reach them at 903-453-0802 or support@vex.com.