Blank Screen on V5 after Updating Firmware from VEXcode

Programming Support VEXcode Pro V5 Text Tech Support
1

Just updated firmware from VEXcode to V5, now V5 (while powered on) is displaying a totally blank screen on V5 brain.

the system is accessible through VEXcode, connected V5 controller is working, connected V5 radio is working. V5 battery fully charged.

When power button is pressed, system powers off - turning off power to connected controller and radio.

System specs via VEXcode:
Serial No.: 035E2800
VexOS: 1.0.6
Connection: USB
Firmware: Good

date     : Mon Apr 08 2019 12:14:38 GMT-0400 (Eastern Daylight Time)
version  : 
vexos    : 1,0,6,0
Serial   : VEX V5 Communications Port:COM10
CPU0     : 1.0.0b28
CPU1     : 1.0.6b0
Assets   : ok

arch     : x86_64
platform : win
release  : 10.0.16299
cpus     : 8
model    : Intel(R) Xeon(R) CPU E3-1241 v3 @ 3.50GHz
memory   : 16524200 KB
agent    : 5.0 (Windows NT 10.0; WOW64)
         : AppleWebKit/537.36 (KHTML, like Gecko)
         : Chrome/67.0.3396.87 Safari/537.36

Devices  : 
  port 11 : V5 Controller           (Type  9) version: 1.0.0.b47 boot: 1.0.3
  port 21 : V5 Radio                (Type  8) version: 1.0.0.b22 boot: 1.0.1
  port 22 : V5 Tri Port             (Type 12) version: 1.0.0.b9  boot: 1.0.1
  port 23 : V5 Battery              (Type 14) version: 1.0.1.b24 boot: 1.0.6

Programs : 
 No programs !

What should I do? Reset - how? RMA?

2

Try resetting it, I believe there’s a little reset button you can access with a paperclip or something.

3

Try and use the v5 firmware utility (separate from vexcode and VCS, keep those programs closed) to force update firmware.

Hold shift + v and click on the v5 logo. Then turn on the toggle for “force firmware update”, then click update. See if that helps.

4

It is built into VEXcode - click on the brain in the upper left corder and there is a button to bring up the device manager, AKA firmware utility.

5

Ah. Didn’t realize they added that.