Brain Disconnecting and Showing Green Lines

We ordered a new Brain from VEX through robotmesh and we just started using it. Every time we run a program on it, the Brain starts showing green lines as shown below, then disconnects. The controller can’t reconnect, and the motor and radio ports start flashing red. The only way to restart it is to unplug the battery. Both the Brain and radio have just started being used.

image

Has anybody else had this problem? Any way to solve it?

I would suggest using the Vex Utility Software to reset it. Otherwise, bring it back to robotmesh and ask for them to fix it/for a replacement.

Vex Utility Software

huh never seen that one before. do the lines seem like an issue with the screen itself, or an issue with the software? if the lines are always there, then it’s probably a damaged screen.

The controller can’t reconnect, and the motor and radio ports start flashing red.

Most likely it’s software I’m guessing

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