Brain showing white screen

Hello my brain is showing a pure white screen and won’t shut off or operate. Our computer also won’t detect the brain so we can’t reset the firmware and we’ve tried everything else. If anyone has any tips to help it would be appreciated.

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If this doesn’t work I recommend to call vex.

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My classroom set of VEX IQ 1st gen is showing a white screen and not turning on. What did some of you do besides holding the check mark and x at the same time? Please help

i would recommend contacting vex support to help fix this as @Team19697 said above

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