Brand new Vex iq brain will not connect to windows 10 computer

i dont see anything new, and i have tried all my ports. my computer is 2 years old.(msi GF63 8rc)

for me it is getting late so we will continue tomorrow. can i contact you in any way?

my email is [email protected]

It looks like you have loads of other stuff that uses USB serial (Arduinos, 3D printer etc) plugged in. Unplug all of these before trying again.

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none of those are plugged in.

You mean they arenā€™t plugged in but they still show in Device Manager?

yeah is that normal?

@jpearman will probably be able to help

Ahh, I see these are ghosted so not actually connected.

when i plug it in i under usb section there is no new device
could the Brain not work or is it the computer?

Solved this exact situation on Win10 machineā€¦

  • tried holding both up & down buttons on - while press/release check mark - not fixed itā€¦
  • then swapped with a different battery and it turned on / showed menu / and on app
  • also reminder of the red button hidden by the battery to hold down and count to 10ā€¦

Try any of these steps - mine worked and solved the problemā€¦

Welcome to the forum
The red button on a 1st Generation IQ Brain is a mechanical latch, not anything connected with the electronics on the Brain so you could hold it all you like, but it does nothing as described here.
This button mechanically releases a latch retaining the radio module.
2nd Generation Brains do not have this button since there is no external radio module.