Broken 393 internal gears

I have experienced problems in the past with teeth chipping off inside motor gears, but recently in the new motors that I have ordered this year, I have seen a new issue with the internal gears. The gears on the top of the motors in 3 motors this year have snapped in half as shown in the picture. I just wanted to point this out for future product improvement because it can be a large setback for teams especially with worlds happening soon. This has made many of our new motors unusable. Thank you for taking time to look into this issue.

Hello RLA111,

Thank you for bringing this to our attention. We are sorry you have been experiencing problems with the 393 motor. To aid with our investigation, please provide the date code printed on the motor as shown in the attached image in an email to or call +1-903-453-0802.

Thank you.
276-2177 Date Code.jpg