Cannot upload code to Brain

When I plug in the brain to my laptop the Vexcode v5 software does not let me upload anything to the robot or controller. The buttons on the top of the bar for device info (the icon that looks like the brain) and the icon that looks like the controller are both greyed out. I can click the build button, but not the play button. Does anyone know how to fix this?

Make sure that it is plugged in.  Replace the downloading wire or change the port. They should both turn green when ready to download. I

Make sure you have the proper drivers installed to your laptop. I found that installing the V5 Firmware Utility installed all the necessary drivers.

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I am getting the same problem. I also have the V5 Firmware Utility installed. The two little icons are grayed out.