Can't Update From Brain

Hi,

So I am new to VEX and Robotics in general. I have a question that is probably an easy fix. My class set of V5s need firmware updates to the brain: I get the message, “The radio firmware requires an update. Would you like to proceed?”. When I touch’ OK on Update Firmware from the brain nothing happens it stays on the firmware update screen. This is happening for multiple bots. My classroom gets not cellular reception but the school WFi works fine.

Thanks in advance,

Ken

Was the brain connected to the computer with a micro usb cord? It should just update and continue as usual.

Okay, Ill give it a shot with the icro cord