connection issues

our v5 brain does not connect to our computer we tried 2 different computers and cables and it did not connect. please help

What is the computer ?
Which programming environment are you using ?
Was it working previously ? Is the firmware fully updated ?

I don’t know, the most recent one, yes, I don’t know because I can’t connect

will a sd card maybe work for programing

Let me try again.

Is it a Mac or a PC ? Which version of OS ?
Are you using VCS or something else ?
Look on the V5 brain devices screen, select the icon that looks like a V5 and it will tell you the version of vexos.

pc, we tryed 3 different computers
vcs
yes it is updated

He trying to help you. The more specific information you are able to provide, the more help he can give you.

ok, when you connect to the PC, does the V5 brain show USB connected on the devices screen like this ?
v5_usb1.png