Controller Stuck In Competition Run Monde

We have a controller stuck in competition mode. We have tried resetting it while plugged into a competition switch, plugging and unplugging a competition swithch and turning on Bluetooth to force it to disconnect. It is now permanently stuck on a Red Screen saying cannot use bluetooth.

This is a controller we purchased less than a year ago. There is no visible damage to the ports (no bent pins). Is there any way we can get this replaced?

tether it to a brain that’s already switched to vexnet and that will clear the bluetooth screen, however, it will not fix the underlying issue which sounds like a damaged competition port on the controller. This can happen if a smartcable connected to the brain was plugged into the competition port rather than one of the controller smartports.

see this regarding having VEX repair it.

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You can also try reseting the controller via the reset button.

On the back of the controller there is a button that can be pushed using an screw driver, axel…

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