Cortex and Joystick not connecting

Hello,
My controller recently started disconnecting from my cortex, and then today, it decided to completely not connect to the Cortex. I tried re-pairing the controller and the cortex, but they do not connect. I have tried two different cortexes and they do not work I have a suspicion it may be the controller, and will try a new BNIB soon. However, when I updated the cortex firmware, it stated “Call support for activation code”. I have tried many different Vexnet keys and none of them work.

Any ideas?

NissanskylineN1,

Please make sure you are running VEXnet Upgrade Utility 3.2.9
You can install 3.2.9 here: http://content.vexrobotics.com/downloads/VEXnetUpgradeV3.2.9.OEMwithInst.zip

-Eli
3.2.9.jpg

Thanks! We managed to fix it by reflashing the firmware.