Cortex On EasyC and RobotC

Excuse my lack of correct terminology, I’m not very tech savvy :o

My team has a Cortex that isn’t recognized as a device by RobotC (can’t download firmware or program, says there’s no device) but the laptop recognizes it as a device when trying to download the 3.23 mastercode (until the error telling us to call Tech Support happens :p) and when trying to download the IFI default code. EasyC is telling me that the robot is in Boot mode but otherwise says the device is connected?

What’s going on?

You need to call tech support if it’s asking for an access code in the firmware updater. Eli will very helpfully walk you through the process when you call.