Download trouble

Good day. I have been trying to download a basic program (from RobotC) to our vex IQ robot. I am getting the error message below.

As info, I am using windows 7 PRO, have version 4.56 RobotC, and version 2.02 on the robot brain. All componants have been updated with correct firm ware through VEXos utiltiy

Any advice?

Thank you,
Terry Darcy


Would you please type out the text from the error, the image is too small for me to read.

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