I couldn’t find a way to add this to the existing thread, but I have exactly the same issue: clawbot assembled out of the box worked fine, after a firmware update all the motors are reversed. Firmware update utility shows everything to be up-to-date. (Brain is 1.02, controller is 1.01).
There is a drive mode configuration menu, it shows:
Control: 2 Joystick
Motor 4: Reverse
Motor 5: Reverse
Motor 10: Reverse
Motor 11: Normal
Changing these does nothing - everything stays reversed.
The drive motors are connected to ports 1 and 6, the claw lift motor to port 10, the claw open/close motor to port 11.