Easy C Error: Failed to get Vex System Info (trying to get info with cable unplugged)

While trying to download our program on EasyC V4, an error window popped up saying: Failed to get Vex System info (trying to get info with cable unplugged), and we don’t know what it means. We tried downloading it into three different cortexs and got the same message. Also we reinstalled the PC drivers as well as updated the firmware for the cortex. If you know how to fix this please answer this immediately as there is a competition happening next weekend for us. Thank you.

Well, it means that EasyC cannot find the programming cable/USB A-A cable. Check in the device manager to see if the COM port exists when the cable is plugged in. If that looks good then go into options and change from auto select to manual, and then select the com port.