EDR Joystick issue

I have a joystick that has all 4 light on and red. The robot light is flashing fast. When I connect it to my laptop, it doesn’t see the joystick. When I push in the config button the LED lights go off and the robot light slowly flashes green. I then connect it to the laptop and it recognizes the joystick.
I have then tried to update the joystick firmware. It goes through the entire process and when it says it is updated all the leds turn red again with the robot led flashing fast and the laptop not seeing it anymore.
I have replaced the batteries with the same results.
When i connect it to the cortex, the leds come on all red robot led flashing fast. cortex searching for it, but never finding it.