Factory Reset VEX IQ Brain

[Disc_Spinner]

Our VEX IQ Brain Gen 2 is stuck on the “Update VEXOS” Screen. It shows as unknown device when plugged into computer and so we are unable to update the brain through VEXcode IQ. We tried on multiple computers- Windows and Mac.

Is there any way to manually factory reset the brain without connecting to a computer? Everything is intact, screen is good, and this brain was barely 1 month old.

[dabigman]

Call Vex support about that one.
Also, I don’t know if this works but try just hitting the x button (you probs alr tried that tho)

[Disc_Spinner]

Yes, we tried restarting and plugging/unplugging the brain multiple times. Any other ideas?

[jpearman]

@Disc_Spinner

Any other ideas?

You need to contact vex support, it sounds as if that brain has hardware failure.

[Disc_Spinner]

VEX support hung up on me multiple times after putting me on hold. VEX please stop making us waste money on these expensive and defective products that break down so fast. Big thumbs down from me. Now you want me to buy another new Gen 2 brain 1 month after I bought one?

[Disc_Spinner]

The issue is similar to these past threads, but none of the fixes are working:

Multiple GEN2 IQ brains fail when try to update firmware

[tempImagej9fupZ] Our team is experiencing a problem with multiple Gen 2 IQ brains saying they need a software update, but then the update fails. We tried the downloaded Vex software and the web version on our Mac that we usually program on, and also tried switching to a PC. We tried multiple cords. We also have been called VEX support all morning and get hung up on every time we’re in the queue to talk to a person. Our elementary schoolers have a competition in less than 2 weeks, so would …

Vexiq gen2 firmware update vexos failed

We have a competition tomorrow and the gen2 brain stared an update of firmware then failed. I’ve tried multiple computers, multiple cables, browser, windows and chrome installed. I’ve seen other posts that talked about this but never a resolution. Does anybody have a fix for this? Or at least something to try? Thanks [IMG20221209193724]

Vex iq 2gen brain stuck on vexos update screen

Vex brain crashed while updating firmware. The vex screen is stuck with “update vexos” written as seen in the image. [Capture.PNG] When VEXcode IQ is turned off, the vex brain is connected to the computer, it sees the drivers without any problems. But when VEXcode IQ is open , the vex brain is completely locked, the off button doesn’t work. We have to reset it by removing the battery. When we remove the vex brain and plug it back into the computer, it gives the error “USB Device not recogniz…

[jpearman]

@Disc_Spinner

Now you want me to buy another new Gen 2 brain 1 month after I bought one?

If the brain is 1 month old it’s still inside the warrantee period. If support determine that it’s hardware failure and not an issue with your PC, cable etc. then it will be replaced.

[bkahl]

@Disc_Spinner

VEX support hung up on me multiple times after putting me on hold.

Please email [email protected] and include a good phone number to contact you. I just talked to our customer service team and they will have someone reach out to you directly.

[Disc_Spinner]

Ok. It is indeed a brain issue since I have tried with multiple Windows/Mac computers.

I will reach out. We have a competition this Saturday and this problem only recently occurred. Is there any tool or button I can use to physically factory reset the brain? Thanks again for your help.

[jpearman]

@Disc_Spinner

Is there any tool or button I can use to physically factory reset the brain?

I think we have been fairly clear, but perhaps not.

There is no “factory reset” button. Your brain most likely has failed flash memory. Follow the advice we (vex employees) have given you and contact vex support.

[Foster]

If you are close to me (Wilmington DE) say something. I have a spare V2 brain I can loan you for your event.

[Disc_Spinner]

Will do, thanks again for the help.

[Disc_Spinner]

No, unfortunately not, we’re on the west coast.