Firmware not updating

Kid received the Vex Off Road Truck for Christmas, put it together, connect the phone to it via the Vex Pilot app and it prompts the firmware needs to be updated, ok… great… and that’s all that happens.

The brain is flashing red/green lights, the display on the phone just hangs with something similar to “updating firmware”. Left it 30mins, still red/green lights on the brain.

How long should this process take?

bump… still having issues with this.

I would recommend contacting VEX directly - this forum is geared for VEX robotics competition systems, hence why you are not hearing from people on debugging your VEX off road truck.