Firmware Support

The brain was asking for an update on motor 1. We downloaded the VEXos Utility to update the motor, after running the update the VEXos Utility is not able to identify what it is connected on ports 1,2,3 (appears read with a question mark on red). The new VEXos Utility tells me in yellow that I need to update the motors on ports 7,8,9 and 12, but after clicking install several times the motors remain not updated.

How can I fix this so that all ports are updated and properly detected? I don’t mind reverting to a previous version (actually feel more comfortable since I trust the previous build), but I can’t find it on the web.