Firmware update/brain erase

Every time we plug the brain into our computer it tells us to update the firmware. When we go to update it the brain goes to a black screen and says its erasing. After the update finishes and we try to upload it just repeats this.

The brain also thinks that the vex os is 0.0.0 and the brain id number is 00000

Fastest option - response and iteration - is to call tech support Contact Us - Support - EXP - VEX Robotics