Firmware updater problem

I’m trying to update the firmware of my VexIQ. When installing the updater, I get a message that drivers were not able to be installed. I still tried to proceed, The updater does not recognize anything plugged in.

The uninstall link in the start menu does not work.

The uninstall utility from the control panel does not show any Vex program (even though the uninstaller does show up–though not working.

Tried restarts, battery unplugs etc.

Any suggestions? I have Windows 7 Pro 64 bit operating system.


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