When using VEX IQ Firmware Updater I plug Brain into my laptop and turn Brain on, then launch Firmware Updater. The Updater says all devices not connected.
Now what to try?
edit. Unplugged and replugged usb at both ends multiple times and was able to connect. Dirty/corroded contacts?
We’re sorry that you have encountered this issue.
If this issue occurred on the first time you connected your VEX IQ Robot Brain to a Windows computer after installing the VEX IQ Firmware Update Utility, Windows may take 5-10 seconds to automatically recognize the device and initialize the installed drivers. This happens in the background - there may be a notification icon/box in the lower right system tray. Once this initialization is complete, Windows will recognize the Robot Brain virtually instantly whenever it is connected to that computer in the future.
If for any reason the VEX IQ Robot Brain is not visible to your computer, this issue can be resolved by unplugging the Robot Brain, turning the Robot Brain off and on again, and reconnecting the Robot Brain to your computer with the USB cable.