Hopefully I am not violating the rules of this forum, but I wanted to share my experience for other newbie users.
I uploaded a program to my VEX cortex. The program ran as expected. When I tried to reinstall the factory settings within RobotC, the installation failed. I had to go to the VEX robotics website and download the Firmware Upgrade Utility. I was then able to successfully reinstall the factory settings. My robot worked as expected.
Hopefully this will help anyone out there that is or has had a similar experience.
Cheers,
Gord