Gear Reductions failing?

Hope this is the right place: My team is using a gear reduction for better torque, but one of the gears we’re using just translates linearly rather than rotating which stresses the gear and makes it more unstable. Is there something we can do to counteract this? In the image, the gear in question is the large one in the middle. Thanks!

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Dont cantilever your gears. Always support an axle on both sides

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