GPS sensor not working

Hi. After receiving my GPS sensor, I plugged it into the brain and attempted to access it via the ‘Devices’ page on the v5 Brain. However, there is only a blank spot where the GPS sensor should be on the port number, and when clicking on it it sends me back to the home page. Is there anything I should do to resolve this? Thanks!

Check and make sure your firmware on the brain is up to date.
See this page for more info: VEXos Firmware Updates - Products - V5 - VEX Robotics

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Try a different cable.