Also, we had the same problem as illustrated here. All we did was raise the top back motor/make the sprockets larger, and it really helps. The reason it helps is because if the top front roller is way higher than the top back roller, then it just forces the ball backwards, and not up, meaning you would have trouble with the hood, and being able to score.
I know you didn’t ask for this, but here is a high quality gif that doesn’t even show the hood cause I was so distracted. 
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This honestly just depends on the robot design- we discovered that the same thing was happening with our hood, but it really just depends.
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