Help with folding tray

My team is using a tray that folds out 3 times but the top tray won’t fold out does anyone know how I can fix this

Pictures are essential for anyone to help you.

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It’ll be to do with your elastic band placement, make sure they’re wrapping around the back of the tray / have enough leverage to deploy the tray

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I can give pictures tonight

you may need more tension but please give pictures so we can make sure