We received out IQ Gen 2’s in September. We had issues with the batteries for the controllers and could only program the robots during our 2nd quarter with no issues. Now the we have new batteries (thank you VEX for promptly replacing them) we are driving and learning to program. Suddenly, the robots will not connect to the IQ software (we are using Mac’s OS Sierra 10.12.6). I have checked the Mac and it shows the brain is connected through the USB and it is detected, however, the brain is not being recognized by the IQ software. I have deleted and reinstalled the IQ programming software and it still will not work. As a work around, I have tried to use iPad’s to connect and download the programming via bluetooth, however, we continue to get an error indicating that the download has timed out.
I have connected the brains to Windows PC and even an iMac and no issues. The problem is we use Mac and iPad’s. Any thoughts?