I think my joystick is messed up and I’m looking to buy a used one because I don’t want to pay full price and then immediately buy the v5. Anyone have an extra that I can test and possibly buy? Thanks.
For Joysticks and Cortexes, if I recall correctly, there was basically a $50 exchange program. Contact Eli at Vex. Here’s what he wrote me last February:
Eli replied
Feb 20, 8:39am
Hello,
Thank you for your email, I will be happy to help you.
This damage is covered by the 90-day warranty. If your Joystick is within the warranty period just provide us with your VEX order number and we will initialize your claim for replacement.
If outside of the warranty, I recommend our out of warranty repair program.The repair program allows you to send back for repair/ replace any Cortex/ Joystick that is out of warranty. The cost is $50 per unit with a limit of five for a lifetime, once we receive the device we will analyse it and attempt to repair it, if we cannot repair it we will replace the device with a new one. This process may take 1-2 weeks.
In order to proceed, just complete this RMA form and mail back the device along with the form
Your RMA# is JOY-RPR
If you wish to pay via credit card, please complete the attached credit card form and include it inside the box.
If you wish to pay via check, please include it inside of the box and make it to VEX Robotics.
Purchase order is not a valid payment method as it does not meet the minimum sale requirements.