We’re sorry that you have encountered this issue. Unfortunately, the screenshots of the program that you posted do not appear to be related to VEX IQ.
To help ensure that you have the correct VEX IQ Firmware Update Utility installed, please go to www.vexiq.com/firmware.
From this page, please scroll down to the link to download the VEX IQ Firmware Updater (OSX). If you visit this web page from a Windows computer, it will have the Windows version download link displayed by default. If you need the direct link to the Mac OSX download, this link is available below:
After you download this DMG image to your computer, please open (mount) the DMG image. You will then see a Finder window with this displayed:
To install the VEX IQ Firmware Update Utility to your Mac, simply drag-and-drop the VEX IQ Firmwate Update Utility icon in this Finder window onto the Application folder shortcut also in this Finder window. Once that is complete, close out of the Finder DMG window and unmount the DMG image by dragging the DMG image onto the Trash can icon in the Dock.
Now you can open the VEX IQ Firmware Update Utility by going to your Applications folder on your Mac, and clicking on the VEX IQ Firmware Update Utility icon. When opened, the VEX IQ Firmware Update Utility will look like this:
To update the firmware for the Smart Motor, connect the Smart Motor to your Robot Brain, then connect the Robot Brain to your computer using the USB cable. Install a Robot Battery into your Robot Brain, and then turn on your Robot Brain. When connected, the applicable update buttons will change from disabled to clickable if the firmware needs to be reinstalled or updated - to update, simply click the Update All Components button at the bottom of the screen.
If you have any further questions or comments, please contact our technical support folks at email@example.com or by calling +1-903-453-0802 so we can provide additional assistance.