Motors thinking they are bumpers

We have 2 motors now that think they are bumpers when hooked to any port on the brain. If we hook a third motor up( one we know works) everything works like it should, but when you put the motors in question back on the brain it reads as a bumper. I have tried hooking to VEXOS and it says “everything is up to date” but it show the motor as a bumper. We tried hooking to port 1 to see if that fixed things and reran VEXOS to update it. It still shows it’s a bumper? Anybody got anything similar and a fix?

Call tech support. I think this happened to us, and they talked me through a reboot on VOS. We had to click on the brain with only the motor plugged into port 1. Sorry. I can’t remember more, but it worked!