Multiple GEN2 IQ brains fail when try to update firmware

Programming Support VEXcode IQ Technical Support
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Our team is experiencing a problem with multiple Gen 2 IQ brains saying they need a software update, but then the update fails.

We tried the downloaded Vex software and the web version on our Mac that we usually program on, and also tried switching to a PC. We tried multiple cords.

We also have been called VEX support all morning and get hung up on every time we’re in the queue to talk to a person.

Our elementary schoolers have a competition in less than 2 weeks, so would be really helpful to have this sorted out asap.

Thanks in advance for any help!

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I’ve seen something similar with Gen 1 brains that get “stuck” in DFU Mode.
Based on what info you’ve provided it should be an issue with the brain so I would check that.
I’d also recommend checking if it’s only 1 brain or multiple.
If it’s just 1 then it’s most likely faulty.

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Email vex support at [email protected] and include all this info and contact information for you.