He hasn’t used the vex forum since the “upgrade” and now he can’t sign in. When he clicks on forgot password he gets link, but it’s just a blank screen.
Take a look at above. You essentially need to reset your password since the move to the new forum. Click the “Log In” button. From there, click “Forgot Password”. This will send a password recovery e-mail, follow the link, and set up your password for the new forum.