My motor won't connect to my Brain. Please help

I am having problems connecting one of my Smart Motors to my Robot Brain. No matter which port I plug the motor into, or which cable I use, the motor shows up neither in VEXos or in the Device Info screen on the Brain. I have firmware version 2.0.1.

Sounds like you have a bad motor. That can happen. Try plugging it into port 1, unplug everything else, and then run VEXos again. The port 1 trick used to magically bring back some motors from the dead, but I’m not sure if it helps at all with new versions.

Didn’t help. Any other ideas?

As jrp said, sounds like a bad motor. If his suggestion didn’t work, contact VEX support.