Nearly Dead Motor

One of the motor has stopped functioning (Technically it works but it cannot overcome any resistance and it turns really slowly) I can say with confidence that it is the motor itself and not any wiring or low battery problems. It still has a good angle reading and all but it only turns at 12-13 rpms and I cant adjust the speed (In Device Info) So my question is Can I get the motor replace or fixed? or Is there any possible solution to this?

PS. When I first got the kit (about a week ago) all of the motors were covered in some oily substance. Is that normal?

Hi JLy13,

We’re sorry that you have encountered this issue. This issue with the motor is not normal; please contact our technical support folks at support@vex.com or by calling +1-903-453-0802 so we can help resolve this situation.

Regards,

  • Art