Our Robot Brain Won't Upgrade its Firmware

My kids were having a problem with 10 second pauses between commands on their auto program for the crossover challenge. I was told it might be a firmware issue. All of the motors upgraded fine, but the brain is now stuck on the title screen telling us to connect to the PC for program update. I tried to do the reset steps but it doesn’t work. I keep getting an error on the PC saying there is a problem…how do we fix this??? The version running is 1.01.

Hello ArtGalBridget,

Thank you for taking the time to visit the VEX IQ Forums.
What we recommend is to update the brain just by itself with no nothing else connected. No motor, no sensors.

If this fails to take care of the problem please email support@vex.com for further detailed troubleshooting.