Remote disconnects when using remote buttons

Our remote disconnects only when using the 5 and 6 buttons on top of the remote. No disconnect when using joysticks only when using buttons. Has anyone else experienced this?

Can you elaborate on the problem?

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Is this v5 or cortex?? Guessing cortex because it uses 5 and 6 as opposed to v5 which uses l1 and l2


Yes it is the cortex system.

I have a good wireless connection whenever I use the joysticks, but if I try to use the buttons at the top of the remote, ours are labeled 5 and 6, we lose the wireless connection. It reconnects after about 10 seconds.