Robot brain can not boot up

I am new for Vex IQ. I just bought a new VexIQ. But when I turned robot brain on, It said " PRESS UP or SW1 to continue"…fail some test. It turned off. Any experience?

Hi robotqq,

We’re sorry that you have encountered this issue. Please contact our Technical Support team at [email protected] or by calling +1-903-453-0802 so we can resolve this issue.

Thanks,

  • Art