Robot brain can not boot up

I am new for Vex IQ. I just bought a new VexIQ. But when I turned robot brain on, It said " PRESS UP or SW1 to continue"…fail some test. It turned off. Any experience?

Hi robotqq,

We’re sorry that you have encountered this issue. Please contact our Technical Support team at support@vex.com or by calling +1-903-453-0802 so we can resolve this issue.

Thanks,

  • Art