Robot light off, VEXnet light red, and game light red

my vex cortex will not connect to my computer and the lights are weird. the robot light is off, the VEXnet light is a stable red, and Game light is stable red. The battery is fully charged in both pictures. Any help would be greatly appreciated! 20210110_153333

This may be a stupid question, but did you plug the cortex into the computer with the usb cable?

Yes, and my computer did not ding or say that anything was plugged it

You plug a vexnet key in there.