Hi,
This week when I went to open RobotC I got a message that said 'The program encountered a problem and needed to close. I tried again the next day and the application got deleted from our computer. Our license was only one copy.
This thread had an answer, but I was wondering if we could do the same thing for our problem?
Thanks!
Hello Warrior5,
Submit a ticket to support@robotc.net with the description of what happened and your License ID, and we’ll make sure we get the issue resolved.
By ticket do you mean just a claim or is there a specific format to follow.
thanks
You can either fill out our support form off of our website, which is what we recommend (http://www.robotc.net/support/), or send us an email directly to support@robotc.net. Either way will work, but we recommend the using the website as it prompts for most of the relevant information we need.
I submitted it this morning and received a reply by mid-afternoon. Thanks for the prompt response! 