RobotC "Stopped Working"

We currently have RobotC for VEX Robotics v.4.X, and we’ve been receiving a slight problem regarding the opening of the program. Every time someone attempts to open the program, we receive this message (shown in image). Is there any solution or fix to this issue?
RobotC error.PNG

Probably best to go to the robotc web site and create a support ticket for this one. I would rather our tech support engineers have a look into this.