The download button is grey while my controller connecting to my computer

Programming Support VEXcode V5 Tech Support
1

I’ve updated all my firmware and my computer is brand new!!!

2

Are you able to download straight to your robot? (and is the controller connected to the robot?)

3

yes
but the button is still grey

4

Assuming you’re using Windows. Is the robot showing up in Device Manager under Ports (COM & LRT)? (You might need to click View > Show Hidden Devices to see the Ports (Com & LRT) )

5

Also the cable might be a problem. Try changing the cable you are using.

6

i’m using windows
and everything is normal but the button is broken

7

my teammates’ computers can work properly. we use the same robot.