Tracks come off during driving

Our robot uses the V5 tracks and the tracks seem to detach randomly while the robot is driving. We can’t find a reason for this and there does not seem to be a pattern. We have looked around the whole World Wide Web and can’t seem to find answers. Is anyone else using tank tracks having this issue?

Have you reviewed this documentation: https://content.vexrobotics.com/docs/inventors-guide/tank-tread-final.pdf

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