Unable to connect brain to Dell Chromebook

I am unable to get a slew of student Dell Chromebooks to show the brain on Vexcode IQ. I’ve tried multiple USB cords, but nothing seems to work. We are using Dell 3180 and Dell 3100 2 in 1 Chromebooks. Anything advice would be great in case we have to go remote again in our district.

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check you have the very latest version of VEXcode IQ installed, there was a recent problem with Chrome that may have disabled it.


If you are still experiencing issues, please submit feedback within VEXcode IQ from a device that is having the issue and reference this thread so we can take a look at the logs.