V5 battery appears broken


#1

Our battery doesn’t turn on, nor does it light up when plugged in to charge. Is there any way to reset the battery, or is there a quick fix for technical problems like this? Failing that, will VEX replace the battery?
This is essentially a death knell to our team for competition if it can’t be repaired, as we have no way to get another one.


#2

The issue is being investigated, but now fix as of yet, other than to let the battery sit for a while (24 hours+) then try pressing the button.
See this thread: https://vexforum.com/t/v5-battery/49276/1


#3

Thank you!