V5 Battery Issue

I’ve noticed a common problem throughout a lot of the new v5 batteries where they will charge once, drain, and then not recharge. I have encountered this problem as well. I have tried reset, reset when charging, charging with the cortex, and every combination of reset button, cortex, and charging, I get no LED indicators no matter what. Is VEX aware of the issue? Do they have an official solution?

Team 5689D,

This has been reported to our Engineering Department and we are investigating.
So far the reset button on the battery seems to fix most of the issues.

  1. Press reset button with a paperclip
  2. Connect battery to wall outlet using the charger
  3. Wait until the lights on the battery turn green.