V5 Brain not connecting

My Vex V5 brain seems to be connected to my computer(Windows Pavilion 15) via USB(official vex product) in the system settings, but neither Vexcode Blocks v5 or the V5 Firmware Utility detects it. Can someone help me find the cause of the issue?

A different USB cable will probably work. Otherwise try connecting the USB to the controller, or jiggling the USB cable around a little bit.

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Tried that with 2 other cables, but none worked. any other ideas?

try connecting the controller to the brain wirelessly and then connecting the cable to the controller. you can wirelessly download programs

sure, i’ll try that.

We had a similar problem and the cause was that the driver wouldn’t install. That was back in the vcs days so the solution our outdated but here is the thread